TALX entered the unemployment cost management business with two major acquisitions, bringing the unemployment cost control division of Gates McDonald and the former Frick Company under one brand and offering a comprehensive suite of employer tax services and unemployment claims management services. TALX is now the leader in outsourced unemployment claims handling and unemployment cost control.

TALX also expanded its suite of payroll-data centric services to paperless pay with the addition of two new services: W-2 management and paperless pay. Additionally, through an acquisition, TALX added electronic time capture to its automated payroll and HR service suite. TALX also expanded its employer tax services to include the processing of applications for hiring tax credits.

In 2004, TALX expanded with onboarding services and I-9 management which manages the compliance of I-9 forms to government standards.

Also, TALX expanded its tax credit and incentive services with the acquisition of three premier companies: Net Profit, Glick & Glick, and TBT. This expansion allows TALX to better serve the tax credit and incentives needs of its clients through best-in-class technology and legislative expertise.

TALX continues to pursue new services, based on client input, that will help clients develop paperless payroll and HR methods, improve efficiency, and remove costs.

Further solidifying its hiring solutions, TALX acquired Performance Assessment Networks offering clients the ability to test applicants and streamline the talent acquisition process online.